Overview
RunReady sells digital products online. This policy explains who we are, what information we collect, why we collect it, how long we keep it, and your rights. We only collect what we need to deliver your purchase, operate our site, and respond to you.
Who we are
The data controller for personal information collected through RunReady is RunReady and its operators. For privacy enquiries, contact landed.support@gmail.com.
Information we collect
- Contact details — such as your email address when you buy a product, join our optional email list for a discount code, or contact us.
- Order information — such as purchase date, product purchased, and payment confirmation references.
- Payment information — processed securely by Stripe. We do not store your full card details.
- Communications — messages you send us, including support and refund requests.
- Basic usage data — such as browser type, device, IP address, and pages visited, collected automatically when you use our site.
How we use your information
- To process orders and deliver digital products.
- To send optional product updates or discount offers when you opt in via our email popup.
- To respond to support requests and refund enquiries.
- To prevent fraud, abuse, and chargeback misuse.
- To comply with legal, tax, and accounting obligations.
- To improve our website and protect our business.
We do not sell your personal information. We do not use your data for invasive cross-site advertising.
Legal bases for processing
Where UK or EU data protection law applies, we process personal data on the following bases:
- Contract — to fulfil your purchase and provide the product you bought.
- Legitimate interests — to operate our business, improve our site, prevent fraud, and defend legal claims, where those interests are not overridden by your rights.
- Legal obligation — where we must retain or disclose information to comply with law.
- Consent — where required, such as for optional marketing communications. You may withdraw consent at any time.
Third parties
We use trusted service providers to operate our business, including Stripe for payments. These providers only receive the information needed to perform their services and are contractually required to protect it.
We may also disclose information if required by law, court order, or to protect our rights, users, or the public.
International transfers
Some service providers may process data outside the UK or EEA. Where this occurs, we take appropriate safeguards such as standard contractual clauses or equivalent protections required by applicable law.
Cookies
Our site may use essential cookies and similar technologies required for checkout, session management, and basic functionality. We do not use cookies for invasive advertising or tracking across other websites.
Data retention
We keep order and contact records for as long as needed to fulfil purchases, handle refunds, meet legal and tax obligations, prevent fraud, and resolve disputes. When data is no longer needed, we delete or anonymise it.
Your rights
Depending on where you live, you may have the right to:
- Access a copy of your personal data.
- Correct inaccurate data.
- Request deletion in certain circumstances.
- Restrict or object to certain processing.
- Data portability, where applicable.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a supervisory authority, such as the UK Information Commissioner's Office (ICO).
To exercise your rights, email landed.support@gmail.com. We may need to verify your identity before responding.
Security
We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Our products are not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal data, contact us and we will delete it.
Changes
We may update this policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be posted on this page.
Contact
Questions about privacy? Email landed.support@gmail.com.