Our 14-day refund offer
We want you to feel confident buying from RunReady. If a product is not what you expected, you may request a refund within 14 days of purchase, subject to the conditions below.
Digital products and statutory rights
Our products are digital content supplied electronically. Under UK and EU consumer law, you may have a 14-day right to cancel certain distance contracts.
However, where permitted by law, that cancellation right may not apply once you:
- Request immediate access to the digital content; and
- Acknowledge that you lose your right to cancel once delivery begins or download access is provided.
By completing your purchase and accessing or downloading the product, you may lose your statutory cancellation right in respect of that immediate supply. This does not affect any separate goodwill refund offer described below, and nothing in this policy removes rights that cannot be excluded by law.
How to request a refund
Email landed.support@gmail.com with:
- The email address used at checkout.
- Your order date (or payment confirmation).
- A brief reason for the request (optional, but helps us improve).
We will respond within 2 business days.
What happens next
Approved refunds are returned to your original payment method. Depending on your bank or card provider, it may take 5–10 business days to appear on your statement.
If a refund is approved, your licence to use the product ends immediately. You must stop using the product and delete all copies in your possession, including any backups or saved files.
When refunds may be declined
We may decline a refund if:
- The request is made more than 14 days after purchase.
- There is evidence of abuse, repeated refund requests across multiple orders, file-sharing, or chargeback fraud.
- The product was purchased through an unauthorised reseller.
- You cannot reasonably demonstrate a valid purchase.
Nothing in this policy limits your mandatory statutory consumer rights where applicable.
Faulty or misdescribed content
If digital content is faulty or not as described, you may have additional rights under consumer protection law, including repair, replacement, or a price reduction/refund where appropriate. Contact us and we will resolve valid claims in line with applicable law.
Chargebacks
Please contact us before opening a chargeback with your bank. We are happy to resolve issues directly and quickly. Filing a chargeback without first contacting us, or filing a chargeback after receiving and using a product in bad faith, may be treated as abuse and could affect your ability to purchase from us in future.
Contact
Refund questions? Email landed.support@gmail.com.